These Terms of Service (“Terms”) govern your use of the services provided by 3S Systems Inc. (“3S Systems,” “we,” “our,” or “us”), including The New Patient Generator digital marketing services, our client dashboard and software tools (the “Platform”), our WhatsApp-based AI Health Coach application (the “App”), and our websites, including thenewpatientgenerator.com (collectively, the “Services”). By using the Services, you agree to these Terms.
1. The Services
The New Patient Generator provides digital marketing services for chiropractic and health clinics, including the creation and management of advertising campaigns on platforms such as Facebook and Instagram, lead tracking, and related software tools. The specific services provided to each client are described at signup or in the client’s service arrangement with us.
2. Accounts and Access
Some parts of the Services require an account or access credentials. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate, current, and complete information and to keep it updated.
3. Client Responsibilities
If you are a client, you agree to:
- Provide accurate information about your business, and materials (such as video content) reasonably required for us to deliver the Services.
- Respond to enquiries from prospective patients generated through your campaigns in a timely and professional manner.
- Ensure that your practice, your offers, and any claims you ask us to include in advertising comply with the laws, regulations, and professional standards that apply to you, including healthcare advertising rules in your jurisdiction.
- Maintain any platform accounts (such as a Facebook Page) needed to run your campaigns.
4. Fees and Billing
Service fees are billed on a recurring basis (typically monthly) through our payment processor unless otherwise agreed. Advertising spend paid to platforms such as Meta is separate from and in addition to our service fees, unless your arrangement states otherwise. Fees are charged to your payment method on file. If a payment fails, we may pause services until payment is resolved. Except where required by law or expressly agreed, fees already paid are non-refundable; billing adjustments for service pauses are at our discretion and are typically handled by extending your billing period.
5. Term, Pausing, and Cancellation
Unless otherwise agreed, services continue month to month. You may pause or cancel by giving us notice before your next billing date. When you cancel, we will stop your campaigns and pause or end future billing as agreed with you; amounts already paid cover the service period they were billed for.
6. Intellectual Property
We retain ownership of our Platform, tools, templates, scripts, and know-how. Advertising creatives we produce for you (such as edited videos incorporating your footage) may be used by you in connection with the campaigns we manage; we may retain copies for service delivery, archival, and quality purposes. You retain ownership of the materials you provide to us and grant us a license to use them to deliver the Services. We may reference non-confidential results in aggregate form (without identifying patient information) in our own marketing unless you ask us not to.
7. Third-Party Platforms
The Services depend on third-party platforms — including Meta (Facebook and Instagram), Google, and payment and communication providers — whose terms and policies apply to your use of them. We do not control these platforms. Platform decisions such as ad review outcomes, account restrictions, delivery changes, or pricing are outside our control, and we are not liable for them, though we will work with you in good faith to resolve issues.
8. No Guarantee of Results
Marketing performance varies with market, season, budget, offer, platform behavior, and how quickly enquiries are followed up. Any figures we share (such as typical lead volumes) are estimates based on experience, not guarantees. We do not guarantee any particular number of leads, appointments, patients, or revenue.
9. Acceptable Use
You agree not to misuse the Services, including by: attempting to access accounts or data that are not yours; interfering with the operation or security of the Services; using the Services to send unlawful communications; or providing content that is unlawful, misleading, or infringes the rights of others.
10. Health Disclaimer (App)
The AI Health Coach App provides general wellness information only. It is not medical advice, and it is not a substitute for consultation with a qualified health professional. Always seek the advice of your physician or other qualified health provider with any questions about a medical condition.
11. Privacy
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.
12. Disclaimers and Limitation of Liability
The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Services is limited to the service fees you paid to us in the three (3) months before the event giving rise to the claim, and we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business opportunities.
13. Indemnification
You agree to indemnify and hold us harmless from claims arising out of your breach of these Terms, your violation of applicable law or professional standards, or the materials and instructions you provide to us.
14. Termination
We may suspend or terminate access to the Services for material breach of these Terms, non-payment, or where required by law or a platform provider. Sections that by their nature should survive termination (including Sections 6, 8, 12, and 13) survive.
15. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of law rules. The courts of Ontario have exclusive jurisdiction over any dispute arising from these Terms, and you consent to their jurisdiction.
16. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on our website with a new effective date, and continued use of the Services after that date constitutes acceptance.
17. Contact Us
3S Systems Inc.
Email: info@3schiropracticsystems.com