3S Systems Inc. (“3S Systems,” “we,” “our,” or “us”) operates The New Patient Generator, a digital marketing service for chiropractic and health clinics, together with related software and applications, including our client dashboard and tools (the “Platform”), our WhatsApp-based AI Health Coach application (the “App”), and our websites, including thenewpatientgenerator.com (collectively, the “Services”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use any of our Services.
1. Information We Collect
We may collect the following types of information:
- Business Account Information: such as your name, clinic or business name, phone number, email address, and billing address when you become a client or contact us.
- Payment Information: payment card and billing details are collected and processed by our payment processor (Stripe). We do not store full payment card numbers on our own systems.
- Advertising and Campaign Data: when we manage advertising on your behalf, we access and process data from advertising platforms (including Meta Platforms, Inc. — Facebook and Instagram) through their official APIs. This includes ad account settings, campaign configuration, performance metrics (such as impressions, spend, and results), and the content of advertisements we create or manage for you.
- Lead Information: when a person responds to an advertisement we manage for a client (for example, by submitting a Facebook lead form), we receive the information that person chooses to submit — typically name, phone number, and email address — and process it on behalf of that client so the clinic can respond to the enquiry.
- Messages and Interactions: communications you exchange with us, and, for App users, limited chat inputs and responses exchanged with the AI Health Coach.
- Health-related Information (optional): if you choose to share information about your health, lifestyle, or wellness goals through the App.
- Technical Data: such as device type, browser type, IP address, and usage logs for security and functionality.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and improve the Services, including creating and managing advertising campaigns for our clients.
- Deliver lead enquiries to the clinic they were submitted to, and help clinics track and respond to them.
- Personalize coaching responses and user experience in the App.
- Process payments and manage client accounts.
- Communicate with you regarding your account, campaigns, updates, or support requests.
- Maintain security and monitor service performance.
- Comply with legal obligations.
We do not sell or rent your personal data to third parties.
3. How We Handle Lead Data
When you submit an enquiry through an advertisement we manage (including Facebook and Instagram lead ads), your information is collected on behalf of the clinic named in the advertisement, which is responsible for responding to your enquiry and for its own handling of your information. We process that information as a service provider to the clinic. If you wish to access or delete information you submitted through such an advertisement, you may contact either the clinic directly or us using the contact details below, and we will assist.
4. Sharing of Information
We may share information only in the following limited circumstances:
- Service Providers: with trusted third-party vendors who help us operate the Services — for example, hosting and infrastructure providers, advertising platforms (Meta), payment processing (Stripe), accounting (QuickBooks), customer relationship and messaging tools, file storage (Google), and internal communication tools. These providers may process data only to provide services to us.
- Our Clients: lead information is shared with the clinic on whose behalf the advertisement was run, as described in Section 3.
- Legal Compliance: when required by law, regulation, or legal process.
- Business Transfers: if 3S Systems Inc. is involved in a merger, acquisition, or sale of assets.
All such parties are required to handle your data securely and in accordance with this Policy.
5. Data Obtained from Meta Platforms
Where we access data through Meta’s APIs (including the Marketing API), we use that data solely to provide advertising management services to our clients, in accordance with Meta’s Platform Terms and Developer Policies. We do not use Meta platform data to build advertising profiles unrelated to the services we provide, and we do not sell it.
6. Data Retention
We retain personal information only as long as necessary to provide the Services and fulfill the purposes described in this Policy, unless a longer retention period is required by law. You may request deletion of your data at any time (see Section 8).
7. Security
We implement appropriate administrative, technical, and physical safeguards to protect your information, including encryption in transit and restricted access to stored data. While we take reasonable steps, no method of transmission or storage is 100% secure.
8. Your Rights and Data Deletion
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Restrict or object to certain processing activities.
- Withdraw consent for data processing (where applicable).
To exercise any of these rights, or to request deletion of any data we hold about you — including data obtained through Meta platforms — email us at info@3schiropracticsystems.com with the subject line “Data Request.” Please include the name, email address, and (if applicable) phone number the data relates to, so we can locate it. We will confirm and complete verified deletion requests within 30 days.
9. Children’s Privacy
Our Services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
10. Cookies and Tracking
Our websites may use standard cookies or analytics tools to improve performance. These do not track personal health data. You can disable cookies through your browser settings.
11. International Transfers
We are a Canadian company and work with clients and service providers in Canada, the United States, and elsewhere. Your information may be processed in countries other than your own, where privacy laws may differ. We take reasonable steps to ensure it remains protected as described in this Policy wherever it is processed.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
3S Systems Inc.
Email: info@3schiropracticsystems.com